We ship to most countries. It is possible that your country is not on our ship to list. If this is the case, please contact us we may consider your individual case. Guitars are shipped via Insured EMS Expressmail. We generally take between 1-3 days to process your order depending on our volume of orders. We take time with each order inspecting and (if need be) adjusting every instrument that leaves our facility to insure that your guitar arrives as you expect it to be.
Shipping time varies depending on your country and especially the customs service in your country. Generally however, one can expect the following estimates for delivery:
Guitars sent by EMS expressmail
N. America: Within 7 days
Europe: 7-10 days
Asia: 3-4 days
All other items sent by regular JapanPost Airmail
N. America: Usually 10-14 days (delays possible due to your local service)
Europe: Usually 10-14 days (delays possible due to your local service)
Asia: Usually 7 days (delays possible due to your local service)
Please note that Hell Guitars is not responsible for any taxes or duties that may be charged by the Customs service in your country. THis is fully the responsibility of the buyer. Although many of our customers have reported not being charged any duty, we would urge you to find out your possible tax/duty obligation in your country.
All of our products are guaranteed to please. If you have a problem with anything you have purchased from us please be assured that we are here to make sure you are satisfied. In the unlikely event that your order has been damaged in transit, please contact us immediately at email@example.com and explain your situation. Items that are damaged in transit will either be replaced by us (if stock is available) or we will issue a full refund.
If your order was not damaged but you have merely decided that you do wish to keep your purchase, you may return it but you must contact us first before doing so. Returns are subject to a 10% restocking fee. Buyer must also pay for return shipping (in N. America it may be returned to our Eugene, OR facility). Any taxes or duties charged by your country cannot be refunded by us. Once a guitar has been returned (undamaged) to our facility, we will issue a refund. Please understand that our primary goal is to provide the best customer experience and we will consider every situation with this in mind. We will in no way seek to profit from a disastisfied customer.
We reserve the right to ammend these policies as needs suggest.
Any questions? Please contact us at: firstname.lastname@example.org
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